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return Return Policy

Smesauda has a 14-day return policies that apply to all products* sold under www.smesauda.com. Further Smesauda deals only in originals, so all our products are covered with manufacturer’s warranty covering manufacturing defects or damages. Please inform us of any manufacturing defects or product damages within 14 days from the date of delivery, and we will issue a brand new replacement to you at no extra cost.

Smesauda will try to find an exact replacement for your order. However in the case of a product being out of stock or discontinued permanently, we retain the right to offer a replacement.

Terms and Conditions

Following shall not be eligible for return or replacement:

  • The return policy is only valid in the case of manufacturing defect or transport damages.
  • Damages due to misuse of product;
  • Incidental damage due to malfunctioning of product;
  • Any consumable item which has been used or installed;
  • Products with tampered or missing serial / UPC numbers;
  • Any damage / defect which are not covered under the manufacturer's warranty;
  • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered;

Please note that this is warranty is not applicable to software licenses (including renewals), subscriptions, any services and any material goods.

How do I request for a return under this policy?

In order to get a defective item replaced, notify us of any defects in the product within 14 days from the date of delivery.

  • Contact Us or call us within 14 days from the date of delivery
  • Please provide us the invoice(even soft copy is fine) in your communication
  • Our team evaluates your returns case (evaluation time: 1-2 business days) and approves the same (subject to above mentioned terms and conditions) , the defective product or part will be recalled and a replacement will be shipped as soon as possible

Tracking Returns

Customers can track the status of their returns by emailing us at support@smesauda.com or call us at +91-11-26475715.

Price Modifications

Smesauda will adhere to price at which order was booked for items during shipment, during refund and during returns. Therefore, in case price of a product falls during that period, we still consider the sale price for calculation the amount to be refunded

*subject to stated terms and conditions

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Our offices will remain close from 23rd to 26th October on the occasion of Diwali. All shipment and orders will be processes from Monday, 27th October onwards.
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