Caselet 1:Customer Profile: A small IT firm in Indore, Madhya Pradesh
Requirement: The Customer was in need of Microsoft Windows Standard Server 2008R2 64 bit for his business.
After getting quotes from almost 10 vendors in Indore and nearby areas, the customer was about to purchase the products from one of the local vendors. As a final effort to get a better price, he started searching on the internet for an offer on this product. This is when he came across smesauda.com. After browsing through our software section, he posted an inquiry for Microsoft Windows Standard Server.
- Within minutes our Customer Care Team called him and inquired about his requirement
- Based on the requirement, customer care team explained him the differences among the various options available for the product
- Once the product was finalized, a quotation for the product was sent to the customer
- The customer gave the order to smesauda and the product was shipped and delivered within 72 hours.
- The process was simple, quick and I got the product for almost 20% lower than the other quotes I received.
- I purchased the product online from smesauda.com with great ease
- The product was shipped and delivered to me in three days, (which I did not expect)
- I has a great experience in shopping at smesauda.com and will also choose smesauda as my preferred vendor for all my office related requirements in future
- Till date the customer has purchased multiple products from smesauda, including Windows 7 Professional, IBM Tower server and more
- The customer earned reward points for repeat buying enabling him for additional discounts on every purchase he does at smesauda.com
Caselet 2: EPABX SolutionCustomer Profile: A midsized Plastics & Polymers Supplier in Bangalore, Karnataka
Requirement: Matrix Eternity PE 3SP PBX with 6 Lines/18 Extensions
The Customer ordered Matrix Eternity PBX from our website, the smesauda team confirmed the order and shipped the product to the client the very next day. However, the client did not receive the product for almost three days and called our customer support about the delay in receiving the shipment.
The smesauda team reacted immediately and called up the courier company and inquired about the delay. The smesauda team member quickly resolved the delay in shipment and the customer got the product delivered the same day.Customer Feedback
"We got the shipment at early afternoon today. The delay was definitely in the last mile. I was really impressed with the proactive follow-up from your team. I am definitely impressed with my experience with smesauda so far. Keep up the good work and with such focus on customer experience you will definitely do very well. All the best!"Achievements
- The customer recommended smesauda in his network through which smesauda got referral leads
- The customer has initiated the purchase of CCTV cameras and DVR through smesauda.com
Caselet 3Customer Profile: A large retail store in Vasundhara Enclave, New Delhi
The customer wanted to install CCTV Camera in his store, after searching the internet for CCTV cameras and complete installation; he posted an inquiry at smesauda.
- Our Customer Care Team called him and inquired about his requirement
- Based on his requirement, our customer care team explained him the different cctv cameras and types available
- The smesauda team also organized a visit of a CCTV Engineer to the client location to provide him a complete solution and demonstration of the product
- Once the product was finalized, a quotation for the product along with installation was sent to the customer
- The customer gave the order to smesauda which acted upon and provided the client with products and complete installation of CCTV cameras
- This is the first time I made an order online and am completely satisfied with the concept of online buying where I got the product I was looking at and that too at lower price I was offered from other vendors
- Earlier I had some doubts whether smesauda would be able to install at my location, but there CCTV Engineer explained me everything in detail (camera type, which camera is more suitable, how many cameras and at what point, angle should be located), everything was clearly explained to me.
- I am happy with the overall experience of shopping at smesauda
- The client recommended smesauda in his network through which smesauda got referral leads
- The client also order POS Equipments for smesauda for his store, including barcode printer and scanners